Coordinators (Pro plan)

Coordinators are panel users for day-to-day work: view and manage bookings, schedule, and volunteers for locations you assign. Available on Pro only (including the 30-day trial).

Only the organization admin can create coordinators. Go to Coordinators → Create with name, email, and initial password. Assign one or more active locations.

A coordinator sees: Dashboard, Locations (theirs only), Schedule, Coverage, Bookings, and Volunteers filtered to their sites. They can use the day board and tasks when your Pro plan includes them.

A coordinator cannot: open Settings, Billing, Coordinators, export CSV, or manage other coordinators. “Access denied” in those sections is expected.

You can create unlimited coordinators on Pro. Each has their own login. To reset a password, edit the coordinator and set a new one in the form.

If you drop to Lite after the trial, coordinators lose Pro-only features. Accounts remain but cannot use blocked tools until you upgrade again.

Best practices: one coordinator per site or shift; use institutional email; assign only locations they actually manage.

Access issues? Confirm the organization is still on Pro or trial and the coordinator uses the correct email. For billing or more locations, contact your organization admin—not platform support unless there is a technical bug.